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International/Overseas calls:
General Booking Italy: + 378 (0)549 975 300 Help Line: + 39 335 570 3575 pe o
Booking EU West: +378 (0)549 975 330
Accounting: +378 (0)549 975 345
conditions Booking EU East: +378 (0)549 975 333 Fax: +378 (0)549 942 729 Eu r
Feel
info@podium.travel - incentive@podium.travel
podiumnetwork.com /Podium.Travel /podiumto /podiumtouroperator /PodiumWebTV

between the two different qualities; Organizer’s responsibility - the responsibility of organizer towards the trav-
b) To get back the paid account in seven working days from the moment of eler is following the international conventions, the European laws, and the
the communication of departure cancellation by the organizer. Client has local law of May 21 2018, nr. 62. This responsibility will be taken and held
st
two working days to communicate the intention of proceed with journey or only if the client, (the traveler or his Agent), will let the organizer to know
to cancel. during the trip of any occurring inconvenience. Podium cannot accept com-
plaints after the end of journey. The number to immediate communication
Minimum number of participants - the price you’ll see in the catalogue are are 00378 0549 975 345, (the use of local code 0549 from outside Italy de-
only for groups and not for individuals or FIT. The minimum number of par- pends by the country you are calling from), and our Help Line working at
ticipants in order to consider a group is 10 pax. least 17 hours a day with number +39 335 570 35 75. The immediate com- General conditions
munication is the only reason that Podium can solve the matter right away.
Change in number of participants - once the client has confirmed the Once the journey finish is too late. For any complaint the only acceptable
number of participants of a group, the organizer will accept to change that form is written and 10 days latest after the end of journey. The organizer
number depending by the availability of beds in the hotels at the moment will not take in any consideration complaints that have been not commu-
of the change request. The reduction of participants will lead to supplier’s nicate during the journey and it should be a communication with proof of
penalties. The penalties will correspond to the reduction of partecipants. receipt on the side of the organizer. The responsibility of the organizer will
Penalties will follow the quantity indicated at the ‘Contract’s cancellation’ not exceed in any case, the mentioned laws. Podium will take no responsi-
part of this ‘General Sales Condition’. In case of increase in the number of bility whenever the complaints are consequence of attitude of the client, or
participants, the organizer will try to accommodate all group in same hotel their behaviors. The same will be if the clients has taken agreement with a
without increase of price. In case, this will be not possible other equivalent third party during, or before, the journey. The responsibility of the organizer
products will be offer to exceeding part of the group. during the trip are only taken towards the services he provides. The journey
Cancellation of whole group because exceeding part of it will not be possible sold through this catalogue are not to be consider as final product ready
to accommodate are not accepted. In this case, penalties as above at ‘can- to travel, since some essential products are missing. The responsibility of
cellation’ will apply. Fees could also apply. the whole package is therefore on the side of the Agent that provides full
package including transportation. The organizer will not liable for damages
Change after departure - after departure if part of the program, considered coming out by products not included into the organizer’s packages, but add-
essential, can’t be done depending by the organizer, he will provide with ed by the client itself, or by the Agent during, or before the journey starts.
alternative program in order to continue the journey. The traveler will not
pay anything due to prosecution of journey. Alternatively, the organizer will Complaints - all missing expectation during the journey need to be commu-
reimburse clients for the part of trip not provided. Whenever not possible nicate to the organizer in the moment the lack of service is evident. Only in
for the organizer to continue the trip, (or traveler will not accept it), he will this case the organizer can provide with corrections. Same as under point
provide for a transportation in order to give to clients the possibility to reach ‘Organizer’s Responsibility’. The traveler, or the Agent need as soon as they
the departure place, or another one. In this case, the transportation will are back to their departure location, communicate the lack of service they
depend by available sits. The part of journey which has not been used will are complaining. Podium will not take in consideration any complaint that
be paid back to the client. will arrive only after the journey ends.
Travel abroad of minors - for travel of minors abroad Podium indicates this Local representatives - Podium is not using local representatives and the
phone number during working time: 0549 975345. This number is located assistance is directly given via phone numbers during working days at 0549
in the Republic of San Marino and the international code is +378. Of course 975 345, (adding the international code +378 and in this case using, or not,
our Help Line is always reachable 17 hours per day at number +39 335 570 the local code 0549, depending where you are calling from), and via Help
35 75. These number are to be considered as emergency use. Line from 6 am to 11 pm 7/17 or 7/24 in high season. Calling the Republic of
San Marino from Italy you do not need any international code.
Personal passport & I.D. Cards - all travelers are suggested to have always
an ID card with them even if travelling inside the European Union. Who Cancellation for website info: we are not accepting them since they are
needs international passport and Schengen Visa is required to provide for often manipulated and already condemned in several European Countries.
her/himself and check that following own nationality the Schengen visa is The penalties for these kind of cancellations are the same as those of Podi-
valid. The responsibility of this operation is in charge of clients. Podium can’t um’s ‘General Condition of Sale”.
be responsible for loosing of documents, or invalid.
Attention: the Italian law is punishing with jail prostitution and pornography
Sanitary duties - the sanitary obligations are changing periodically. This of minors even if this happens abroad to Italian citizens or in Italy for foreign-
means the organizer cannot be responsible for local changes, request of er citizens. Law nr. 38/2006, point 17. 451
vaccines, or quarantine. We will check each requested duty before start of
journeys sharing responsibility with the Agent. Baggage - baggage is travelling under risk and responsability of the traveller.
Podium is never responsible in case of damage, lost or theft.
Official category of hotels - all indicated categories of hotel are following the
official indication given by local authorities. Inside European Union there is GDPR - Podium has adequate own procedure to protect data.
not common official category. As instance in Germany some hotel have no Competent law jurisdiction: Republic of San Marino
official category, but they have excellent quality. The official category are as
follow: 5 stars = luxury - 4 stars = 1 category - 3 stars = 2 category. Technical direction - Dott. Alda Valentini
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